Buying Online
BUYING ONLINE
THE CONVENIENCE OF ONLINE SHOPPING HAS CHANGED THE DYNAMICS OF RETAIL. YET IN THE CASE OF HOME FURNISHINGS, THE PROCESS CAN BE CHALLENGING BECAUSE THE TRANSLATION OF FINISH TONES, FABRIC COLORS AND TEXTURES VARY BY MONITOR OR SCREEN. SCALE AND SEATING COMFORT ARE ALSO CRITICAL ELEMENTS OF THE DECISION THAT ARE NOT INTUITIVE ONLINE.
WE HAVE DESIGNED OUR SITE TO OFFER GREAT IMAGERY AND DETAILED DESCRIPTIONS IN ORDER TO HELP SIMPLIFY THE PROCESS. IF YOU WOULD PREFER PROFESSIONAL ASSISTANCE, JUST CLICK THE SHOP LOCAL LINK ON THE HOME PAGE. IN-STORE DESIGN SERVICES ARE ALWAYS COMPLIMENTARY. THE CHOICE IS TOTALLY UP TO YOU!
HOW IT WORKS
When ordering online, remember that within 24-hours of placing an order, you may change your mind and cancel that order for any reason. After that point, the order will become non-cancellable. We offer shipping within the 48 contiguous states. All online orders are shipped using a specialized in-home “white-glove” delivery service. We do this to ensure an effortless experience and avoid any damage to the product or your home. Furniture items are both heavy and difficult to maneuver. One of our approved carriers will deliver your furniture, set it up in the room of your choice, and remove all packing materials.
Delivery times will vary based on your geographic location and will be determined by the carrier. Items of wood furniture termed “casegoods” are generally in stock and will be available for pick-up by the white-glove carrier within ten business days. Indoor Upholstery items (Sofas, Chairs) are custom-tailored in our dedicated manufacturing facility in North Carolina. They generally take 5 weeks to produce, and will then be picked up by the white-glove carrier for delivery. Outdoor Upholstery items (Fabric Seating) generally take 4 weeks to produce, and will then be picked up by the white-glove carrier for delivery.
USING THE SITE
Lexington Home Brands has been a leader in design innovation and craftsmanship for over a century. There are six brands represented in the company’s portfolio: Lexington, Tommy Bahama Home, Tommy Bahama Outdoor Living, Artistica Home, Barclay Butera, and Sligh.
The assortment represents every possible style category, from classic to contemporary. We design collections by lifestyle, reflecting how our customers choose to live and entertain, from casual to formal. We design products for every room of the home, and you may shop by-item, by-brand, or by-collection.
When viewing imagery on the site, it’s important to note that interior design is a fashion business, particularly when it comes to fabrics and upholstery. Patterns are introduced and retired on a regular basis, so there will always be instances where photography may display a fabric that has been retired. We generally elect to keep that image, because the frame design is still current.
BEFORE YOU BUY
Before placing your order, please make certain that the scale of the furniture you’re purchasing is appropriate for the size of your room. It’s also important to make certain that, when your furniture is delivered, there is a path, from your front door to the intended room, that will accommodate the passage of those items. We have created an illustrated document, Before You Buy, that will assist you in that process. We’re here to help. If you have any questions, please reach out to our customer care team at 888.453.4435 from 8:00- 5:00 EST, or by email any time at GuestService@LexingtonFurniture.com.